Orders for products can only be placed online.

[How to order online]

Click the "Add to Cart" button to add the product you want to your shopping cart, and check the product details and price. After that, enter your customer information, payment method, and decide on your delivery address to place your order. If your order is successful, you will receive a confirmation of your order via email.

You can choose to pay in one of the following ways:

・Credit card payment

Payment will be made at the time of purchase. The billing date varies depending on the credit card company.

・Google Pay, Apple Pay, Shop Pay, PayPal

You can pay using the credit card information registered for each service.

・PayPay, LINE Pay, Merpay
You can pay using pre-charged electronic money.

・Bank transfer payment

Please make your payment within 14 days after receiving the "Payment Information Email."
Please check the website of the financial institution you are using in advance for the transfer service hours.
If you are unable to make a transfer at the bank counter, such as during holidays, please make a transfer via ATM or online banking.

・Convenience store payment

Please make your payment within 14 days after receiving the "Payment Information Email."

・Pay-easy
After pressing the [Order Complete] button, you will be automatically redirected to the KOMOJU payment page.
Please select the payment method you will be using and press the [Purchase Procedure] button.

*The payment information required for payment will be displayed on the screen, so please be sure to refrain from saving or not using notes on the screen.

*You will receive payment information from "no-reply@komoju.com". Please set your email reception permission.

Your ordered items will be delivered by courier (frozen).

[Courier service]

As this is a refrigerated delivery service, the item will be handed over to your front door.

Shipping: Shipping costs vary depending on your location.

For details, please check the "National Shipping Fees List" at the bottom of the following page.

Delivery time: 1-3 business days from the date of shipment (excluding remote islands)

Issuance of tracking number: Yes

Date and time designation: Not possible

[About delivery time]

Delivery times may vary depending on the product. Please check the details page for each product.

*If you order items with different delivery times, they will be shipped once all items are ready. If you would like them to be shipped in the order in which they are ready, please place separate orders.

*Shipping delays may occur due to production delays, delivery delays due to disasters, busy warehouses, etc.

*Delivery may take longer in some areas, such as Okinawa and remote islands.

[Regarding unknown addresses and long-term absences]

If you are not at home, the delivery company will leave a notice in your mailbox.

Please collect the item within the storage period stated in the notice. If the storage period is exceeded or the address is unknown, the item will be returned to our shop.

*Regarding re-shipment due to absence: In the case of re-shipment after the item has been returned to our storehouse, we will charge you the actual cost of shipping the item back and forth in addition to the product price. Thank you for your understanding in advance.

[About international shipping]

Currently, we can only deliver within Japan. We also cannot accept returns or exchanges from overseas.

[About gift shipping]

You can set your delivery address to a location other than your home address.

Please note that a delivery note (without price information) will always be attached.

Additionally, we do not offer gift wrapping services.

It will be delivered by frozen delivery.

Hokkaido: 2,400 yen

Aomori, Iwate, Akita: 1,880 yen

Miyagi, Yamagata, Fukushima: 1,760 yen

Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi: 1,695 yen

Niigata, Toyama, Ishikawa, Fukui, Nagano, Gifu, Shizuoka, Aichi, Mie: 1,760 yen

Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: 1,880 yen

Tottori, Shimane, Okayama, Hiroshima, Yamaguchi: 2,024 yen

Tokushima, Kagawa, Ehime, Kochi: 2,024 yen

Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima: 2,400 yen

Okinawa: 3,090 yen

If the product is defective when it arrives at your door (i.e. the product is faulty), we will exchange it for a good product at our expense.

*Excluding cases where the product is defective due to reasons attributable to the delivery company.

For details, please refer to the Terms of Use.

【subject】

In the case of "defective products or incorrect products from our shop"

Please note that we cannot accept returns or exchanges for products that have been used or products that have been damaged or soiled through customer negligence.

[Deadline]

Please contact us within 7 days of purchase with the following information:

"Order number, name, address, product name, reason for exchange or return, and a photo showing the condition of the product"

Please note that depending on the test results, shipping costs may be borne by the customer.

Please note that we cannot accept returns or exchanges after the deadline.

[Contact information]

EatTRAVEL® Customer Support

Info@eat-travel.jp

Reception hours: 09:00-18:00

*Excluding Saturdays, Sundays, public holidays, New Year's holidays, and Golden Week.

【others】

We do not accept returns due to reasons beyond the control of our shop, such as incorrect shipping information provided by the customer, delays in receipt of the goods, refusal to accept the goods, or other reasons beyond the control of our shop.

If the product is returned to our shop due to these circumstances and you wish to have it delivered again, you will need to order a separate product and pay the full price and shipping fee separately.

To view this website comfortably, we recommend the following environment.

[PC]

・FireFox, Chrome latest version

・The latest version of Safari

*IE compatibility display is not included in the operation check.

[Smartphone]

・The latest version of Android's standard browser

・iOS Latest version of Mobile Safari

*You can view the site using other operating systems and browsers, but we cannot guarantee that it will work in all cases.

If you have any questions or enquiries, please contact customer support.

info@eat-travel.jp

*We will respond to your inquiries during our shop's business hours (9:00 - 18:00, excluding Saturdays, Sundays, and holidays).

*Inquiries received on weekends and holidays will be handled from the next business day.

You can change your address yourself by logging in to "My Page" and clicking "Confirm Address."

If you would like to change your email address or other information, please contact us using the inquiry form.