Terms of service

Chapter 1 General Provisions

Article 1 (Definitions)

1. "EAT TRAVEL®︎" (hereinafter referred to as "this service") is a service that sells frozen foods that recreate local dishes and gourmet foods from all over Japan on an online platform operated by GF Support Co., Ltd. (hereinafter referred to as "our company").
2. A user is someone who falls under any of the following categories:
   • ① A person who applies to use the Service to the Company and is approved by the Company
   • ② Any person who has been approved to use the Service in accordance with any other procedures specified by the Company.
3. An applicant is someone who wishes to become a user.

Article 2 (Application of Terms)

1. These Terms and Conditions apply to all uses of the Service by Users.
2. Users of the Service will be deemed to have accepted the contents of these Terms and Conditions at the time the Company accepts their application for use pursuant to Article 5.

Article 3 (Changes to Terms)

1. We reserve the right to change these Terms and Conditions without obtaining the consent of the User.
2. If the terms and conditions are changed, the user will be notified in accordance with Article 7, and the user will be deemed to have agreed to the contents of the notification and the changes to the terms and conditions when they use the Service after the notification.

Article 4 (Additional Terms)

1. The Company may, without obtaining the consent of the User, prescribe terms and conditions for each individual Service of the Service or add additional terms and conditions, and in such case, shall notify the User in the same manner as set forth in Article 3, Paragraph 2.
2. If there is a discrepancy between the contents of these Terms and the contents of the terms and conditions of the Individual Services or the Additional Terms set forth in the preceding paragraph, the provisions of the terms and conditions of the Individual Services and the Additional Terms shall take precedence, unless otherwise specified.

Chapter 2 Eligibility to Use, etc.

Article 5 (Approval for Use)

1. Applicants for use of the Service shall apply in a manner specified by the Company, and the Company shall conduct the necessary screening of the application and then decide whether or not to approve the application.
2. Our company reserves the right to refuse to approve use of the service if the applicant falls under any of the following categories. Even if our company does not approve use, our company is not obligated to disclose the reason for not approving use to the applicant.
   • ① When the applicant for use is a non-existent individual or corporation.
   • ② When the applicant has already been approved as a user.
   • ③ When there is a falsehood, error, or omission in the declaration made at the time of application for use.
   • ④ When the applicant has violated these terms in the past, or when the Company determines that there is a risk of violating these terms.
   • ⑤ When the applicant is a minor, an adult ward, a person under guardianship or assistance and has not obtained the consent of a legal representative, guardian, assistant or supporter, etc., and the application for use is deemed not to be legally valid.
   • ⑥ Any other reason that the Company deems inappropriate.

Article 6 (Issuance of ID and password)

1. If we approve an applicant's use of the service, we will promptly issue an ID and password and notify the user.
2. Users may not allow a third party to use their ID and password, nor may they lend, transfer, sell, etc. their ID and password to a third party.

Article 7 (Notification to Users)

1. We will provide necessary notices to users by methods we deem appropriate (including, but not limited to, sending emails, posting on our website, and sending written notices).
2. The notification under the preceding paragraph shall be effective at the time when the Company gives such notification.

Article 8 (Changes to Registration Information)

1. If there are any changes to the information that the User has reported to the Company, the User must promptly notify the Company of the changes in the manner specified by the Company.
2. We shall not be liable for any damages arising from changes or failure to make changes to the registration information in accordance with paragraph 1, or any other damages arising from errors in the registration information.

Article 9 (Suspension, Cancellation, and Termination of User Eligibility)

1. If a user falls under any of the items in the preceding article, or any of the items below, our company may immediately suspend or cancel the user's eligibility to use the service and suspend any IDs and passwords that have been issued to the user without prior notice.
   • ① If the user has not made payment for the product or other debts even after the due date has passed.
   • ② When the user has a credit card issued by a credit card company approved by our company that is suspended or there is any other reason that the user is in a state of financial distress.
   • 3) When a bill or check that you have issued or accepted is dishonored or you have suspended payment.
   • ④ When the company is subject to seizure, provisional seizure, provisional disposition, or disposition for delinquent taxes, or when a petition for voluntary liquidation, corporate reorganization, bankruptcy, or civil rehabilitation is filed.
   • ⑤ If the user violates the provisions of these Terms and Conditions.
   • ⑥ Other cases where the Company deems it necessary
2. We shall not be liable for any disadvantage or damage suffered by the User as a result of the User being unable to use the Service as a result of the measures set out in the preceding paragraph.
3. If a User wishes to terminate their use of the Service, they must notify us in accordance with the procedures established by our Company.

Article 10 (Other Prohibitions)

Users shall not engage in the following acts while using this service.

• ① Unauthorized use of ID and password
• ② Using or providing harmful programs such as computer viruses through or in relation to this service
• ③ Modifying all or part of the content and creating derivative works based on the content
• ④ Any act that infringes or may infringe the intellectual property rights, such as trademark rights, of the Company or any third party.
• ⑤ Reproduction, disclosure, transfer, publication, rental, etc. of data, information, text, trademarks, software, etc. related to the Service, or deletion, modification, tampering, analysis, reverse engineering, decompiling, disassembly, etc.
• ⑥ Any act that infringes or may infringe on the property, privacy, portrait rights, or other rights of the Company or any third party.
• ⑦ Any act that discriminates against or libels the Company or a third party, or damages the reputation or credibility of a third party
• ⑧ Criminal acts or acts that are or may be linked to criminal acts
• 9) Election campaigning, religious or network marketing solicitations, or similar activities
• ⑩ Making false statements or allowing a third party to use the Service using the User’s ID, etc.
• ⑪ Sending obscene information or information related to relationships between men and women
• ⑫ Transferring any rights you have regarding the Service to a third party or using them as collateral
• ⑬ In addition to the above, any acts that violate laws, regulations, these Terms, or public order and morals (prostitution, violence, etc.), acts that interfere with the operation of the Service, acts that damage the Company's reputation or infringe on its assets, or acts that cause or may cause any of the above.
• ⑭ Any other conduct that the Company deems inappropriate

Article 11 (Responsibility for managing IDs and passwords)

1. Users shall be solely responsible for the use and management of their own IDs and passwords.
2. We shall not be liable for any damages suffered by the user as a result of the user's ID and password being used by a third party.
3. If a User forgets the password that he/she has set, or if he/she becomes aware that his/her ID and password have been stolen or are being used by a third party, he/she shall immediately notify the Company and follow the instructions of the Company.
4. When this service is used based on the ID and password issued to a user, it will be deemed as use by the user.
5. If the Company determines that there is a possibility of unauthorized use of a user's ID and password, such as after a certain number of failed login attempts, the Company may suspend the use of said ID and password or take other necessary measures at its discretion. The Company shall not be liable for any damages incurred by the user or a third party as a result of the Company taking or not taking such measures.

Article 12 (Preparation of Facilities, etc.)

1. Users shall prepare, at their own responsibility and expense, any communication equipment, communication environment, software and other facilities necessary to use this Service.
2. Users shall connect to this Service via the Internet at their own risk and expense, and shall take security measures to prevent unauthorized access, etc.

Article 13 (Principle of self-responsibility)

1. Users shall be responsible for all actions and results that occur when using this service using their own ID and password.
2. If any conflict or dispute arises between the User and a third party in connection with the use of this Service, the User shall handle and resolve such conflict at his/her own responsibility and expense.
3. If a user causes damage to the Company or a third party through the use of this service, the user shall compensate for the damage at his/her own responsibility and expense.

Chapter 3: Purchase, sale and delivery of goods

Article 14 (Sales of Products)

1. When our company accepts a purchase application from a user made in accordance with the method specified by our company, a sales contract will be established between the user and our company.
2. In principle, after a user has applied to purchase a product, the user cannot withdraw or cancel the purchase application. However, if there are special provisions on the product page, the user may withdraw or cancel the purchase application in accordance with those provisions.
3. If the User falls under any of the following cases, the Company may cancel the sales contract after notifying the User.
   • ① If you do not pay for the product by the deadline set by our company
   • ② If it is discovered that the user has violated these terms and conditions.
   • ③ If the User falls under any of the circumstances set out in Article 9, Paragraph 1.
   • ④ If the delivery of the product cannot be completed due to an incorrect input of the delivery address, the user being absent, or other reasons attributable to the user
4. If transfer fees or other costs are required when paying for the product, such costs shall be borne by the User.
5. If the User fails to pay the price of the product by the deadline set by our company, our company may charge the User late payment charges of 14.6% per annum from the day after the payment deadline.
6. The User understands that the sales contract based on this service is established between the User and the Company, and agrees in advance that if any problems arise regarding the sales contract based on this service (including defects in the Product, but excluding matters related to the delivery of the Product), all such problems will be resolved between the User and the Company, and that the User will not contact or make any claims against the Company's partner companies or other third parties.

Article 15 (Delivery of Products)

1. The delivery areas for our products are limited to areas within Japan and those designated by our company, in order to maintain product quality and ensure delivery safety.
2. Our products shall be delivered to users under the responsibility of the delivery company that has concluded a contract with us, and details regarding delivery shall follow the terms and conditions of the delivery company. Users shall directly notify the delivery company of any issues regarding delivery (including delivery delays, thawing of products during delivery, and other delivery-related problems) and shall negotiate with the delivery company. Our company shall not be involved in or liable for any issues regarding delivery.
3. We do not guarantee the delivery date of the product, and the user acknowledges in advance that the delivery date of the product may be delayed due to the timing of the purchase application for the product, the product inventory status, the operation status of this site, the convenience of the shipping company, weather, and other reasons.
4. If the delivery company returns the product to us due to reasons attributable to the user, such as an incorrect delivery address specified by the user, the user's absence, or the user's inability to receive the product, due to the nature of the product, we shall not be obligated to resend the same product or a replacement product, and the user shall agree in advance that we may dispose of the product or take other necessary measures. In this case, we may charge the user the full amount of the product price, round-trip delivery charges, and other expenses, if any, incurred.
5. If delivery of the product is impossible due to weather changes, natural disasters, accidents, product inventory shortages, or other reasons, the Company may, at its discretion, deliver a substitute product or take measures such as canceling the sales contract with the user. The Company shall not be liable for any damages incurred by the user as a result of the Company taking or not taking such measures.
6. Product shipping fees shall be borne by the User, unless otherwise specified on the product page.

Article 16 (Product defects, etc.)

If any of the following conditions apply to you, you may request that we exchange the product for the same or an equivalent product, provided that you make a claim within seven days of receiving the product, clearly indicating your name, order number, and the reason for the claim. However, if it is not possible to exchange the product for the same or an equivalent product, you may return the product to us, and we will refund the product price to you without delay after receiving the returned product, using the method specified by us. In this case, shipping costs will be borne by us.

• ① If there is a discrepancy between the product and the order details of the user due to our negligence.
• ② If the product becomes defective due to our negligence, such as deterioration, deformation, damage, or thawing (excluding cases where the product becomes defective due to reasons attributable to the user, such as long-term storage at the delivery company due to the user's convenience, cases where the user makes a claim after using or consuming the product, and cases where the defect is due to a natural disaster or other force majeure).

Article 17 (Services other than the sale and purchase of goods)

We may provide users with services other than the sale and purchase of goods on the platform operated by our company. Such services shall be subject to separately established terms and conditions.